FAQ

Frequently Asked Questions 

Have a question about our classes? You’ll probably find an answer here! For any other concerns, please give a us a call at 415-238-3142.

 

1. What is the age requirement for class eligibility?
2. How do I register for a class or event?
3. My child has a food allergy. How will you manage that in class?
4. How many students do you enroll in each of your cooking sessions and events?
5. What  happens if the session is full and I’m wait-listed? Is there a charge?
6. What happens if my child’s class is cancelled because of low enrollment?
7. It’s time for class—where do I go?
8. What should my child wear to class?
9. What time should my child come to class?
10. What is the process for picking my child up after class?
11. Do kids eat the food they make in class?
12. What is your cancellation policy if my child drops out of a cooking series or event?
13. What if my child acts out or disrupts the class?
14. What is your policy for missed classes?

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1. What is the age requirement for class eligibility?

Currently we cater to kids in grades 3-6 (8-12 years old).

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2. How do I register for a class or event?

It’s easy! 

Go to the Willow Creek Academy ASEP catalog of afterschool classes distributed several weeks before the start of each school trimester. Fill out your information and pay the eight-session fee. If you have questions about registration, call Director of After-School Programs, Paige Rosenthal at 415- 577-4888. 

Once registered, we’ll send a confirmation email with your class details and location.

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3. My child has a food allergy. How will you manage that in class?

We make every effort to keep our students safe in the kitchen. When enrolling, please list all of your child’s known food allergies such as tree nuts, soybeans, dairy, etc. From there, we’ll alter or swap recipes so that they may participate as safely as possible.

If your child has multiple food allergies and sensitivities, our cooking classes may not be the best fit for him or her.

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4. How many students do you enroll in each of your cooking sessions and events?

Classes are limited to 12 students each. Special events vary from 12-24 students, depending on the topic and location. If a class is full, we maintain a wait list and will notify you if a spot becomes available.

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5. What happens if the session is full and I’m wait-listed? Is there a charge? 

No, we do not charge until your child is officially registered in a class.

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6. What  happens if my child’s class is cancelled because of low enrollment?

We will notify you via email of the cancellation and offer space in another class or give a full refund.

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7. It’s time for class—where do I go?

Check your confirmation email for location. You can also call the After-School Program office at 415-577-4888.

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8. What  should my child wear to class?

Kids should always dress comfortably and safely when working in the kitchen. Tie long hair back from the face, avoid dangling jewelry, scarves and accessories, and select closed-toe shoes over sandals and flip-flops.

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9. What time should my child come to class?

Students should arrive 15 minutes early to sign in, wash up and get their apron on. Classes start promptly and late students disrupt the flow and curriculum of the class.

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10. What is the process for picking my child up after class? 

We take your child’s safety very seriously. Only designated adults may pick up and sign out your child with the afterschool program staff. If someone new is picking up your child, you must email us the person’s contact information in advance. 

If you have a genuine emergency, please call Barbara Adams at 415-238-3142 before class begins or text during class.

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11. Do kids eat the food they make in class?

Absolutely! We all gather during the last portion of class to eat, go over the lesson and answer questions.

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12. What  is your cancellation policy if my child drops out of a cooking series or event?

You may cancel a session or event up to 3 days (72 hours) before the start of the first class for a full refund. Thereafter, cancellations less than 72 hours prior will not be refunded unless there is a wait-listed person to take your place in the class.

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13. What if my child acts out or disrupts the class?

We are here to cook and expect our students to show respect for the chef, staff and their fellow students. We notify parents of problematic behavior when a student disrupts class on a regular basis and makes it difficult for others to work and learn. Chronic behavior problems are grounds for dismissal without refund.

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14. What is your policy for missed classes?

We do not issue refunds or schedule make-ups for missed classes.

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